Shipping FAQ
Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer all customers free Domestic Shipping (within the UK)
No sales tax - we want your experience to be as smooth and upfront as possible - just the way we like it.
* Please note that customs policies and import duties vary widely for international orders.
What are your shipping and processing times?
Our fulfilment period is 2weeks. This is due to every single item at madebymata being handmade to order.
However any purchases made via Clearpay will be fulfilled within a 14 day period. This is due to Clearpay's fulfilment conditions. As well as keeping our joint customers happy!
All our current delivery methods are as follows
ECONOMY Economy Worldwide Postage: This is our standard international delivery service. Europe in just 3 to 5 working days. As for the rest of the world, Royal Mail (or your local postal service) aim to deliver in just 5 to 7 working days.
(This varies widely due to current worldwide delays effected by COVID-19 etc.) During the current climate, economy worldwide orders are taking around 14 to 21 working days.
Provider: Royal Mail Shipping Cost: £15/$20.52 (Live conversion rate as of 19/08/21 subject to change)
STANDARD
Standard Postage (All locations within the UK): This is our standard United Kingdom postal service. We send all standard postage orders via Royal Mail Signed For 2nd Class. Royal Mail aims to deliver all parcels sent via this service within 2-5 working days.
(This varies widely due to current worldwide delays effected by COVID-19 etc.) During the current climate, orders are taking around 5-7 working days.
Provider: Royal Mail
Shipping Cost: FREE
EXPRESS
EXPRESS WORLDWIDE
Express Worldwide Postage: This is our express Worldwide postal service. This service is available at an additional cost. So you can receive your handmade pieces much sooner than the Economy service. The express postal services usually take 5-7 working days.
(This varies widely due to current worldwide delays effected by COVID-19 etc.) During the current climate, orders are taking around 5-14 working days.
Provider: UPS/TNT/DPD Shipping Cost: £30/$41.04
(Live conversion rate as of 19/08/21 subject to change)
EXPRESS UK POSTAGE
Express Postage: This is our express UK postal service. This service is available at an additional cost. So you can receieve your handmade pieces much sooner than the Standard service The package will be posted via Royal Mail Special ®Guaranteed by 1pm next-day*.
This service remains uneffected by current delays.
Provider: Royal Mail
Shipping Cost: £10
EXPEDITED FULFILMENT & POSTAGE
EXPEDITED WORLDWIDE
Expedited Fulfilment & Worldwide Postage: This is our expedited Worldwide postal service. This service is available at an additional cost. As well as this service providing Express Shipping. It also provides an Expedited Fulfilment service, so your items will be created within 7 working days. So you can receive your handmade pieces much sooner than the Express service. The express postal services usually take 5-7 working days.
(This varies widely due to current worldwide delays effected by COVID-19 etc.) During the current climate, orders are taking around 5-14 working days.
Provider: UPS/TNT/DPD Shipping Cost: £45/$61.56
(Live conversion rate as of 19/08/21 subject to change)
EXPEDITED UK
Expedited Fulflment & Postage: This is our expedited UK postal service. This service is available at an additional cost. As well as this service including our Royal Mail Special Delivery Guaranteed by 1pm®Guaranteed by 1pm next-day* service. It also provides an Expedited Fulfilment service, so your items will be created within 7 working days. So you can receive your handmade pieces much sooner than the Express service.
This service remains uneffected by current delays.
Provider: Royal Mail
Shipping Cost: £30
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number. Alternatively view your Shopify order page.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us, and we'll be happy to help.
If you need more detailed information, please email us at matacomplex@yahoo.com and we'll assist you further!
Unexpected Delays
In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.